Terms of service

Last updated: October 2025

Welcome to Chill-Aura. These Terms of Service ("Terms", "Agreement") govern your use of our website www.chill-aura.com (the “Site”) and the purchase of products from us.
By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
If you do not agree to these Terms, please stop using our website immediately.

2. Products and Orders
(1) Product Descriptions: We make every effort to display our products accurately, including color, design, and details. However, due to lighting and screen variations, actual colors and materials may vary slightly. As natural products, each pearl is unique — slight differences in shape, size, or luster are normal and not considered defects.
(2) Order Acceptance: All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order for reasons such as suspected fraud, pricing errors, or inventory shortages.
(3) Order Confirmation: Once you place an order, you will receive an email confirmation. Acceptance of your order occurs only when your items have been shipped.

3. Pricing and Payment
(1) Prices are displayed in U.S. Dollars (USD) and are subject to change without prior notice.
(2) Payment must be completed at checkout using accepted payment methods.
(3) We use secure payment gateways (e.g., Shopify Payments, PayPal, Oceanpayment) to protect your payment information.
(4) Promotions, coupons, or discounts cannot be combined unless otherwise stated.

4. Shipping and Delivery
(1) We currently ship to the United States. Shipping fees, delivery options, and estimated times are shown at checkout.
(2) Orders are typically processed within 1–3 business days. Delivery time may vary based on destination and external factors such as customs or weather.
(3) We are not responsible for delivery delays or loss caused by incorrect shipping information provided by the customer.
(4) Once your order is shipped, you will receive a tracking number via email.

5. Returns, Refunds, and Exchanges
(1) Please refer to our Refund Policy for full details.
(2) Non-quality-related returns must be requested within 14 days of delivery.
(3) Items must be unused, in original packaging, and in resellable condition.
(4) Promotional items and gift cards are non-refundable.
(5) Refunds are processed within 10 business days after returned items are received and inspected.
(6) Unauthorized or unapproved returns will not be accepted.

6. User Accounts
(1) You may create an account for faster checkout and order tracking. You agree to provide accurate, complete, and current information.
(2) You are responsible for maintaining the confidentiality of your account and password.
(3) Chill-Aura is not liable for any loss or damage arising from unauthorized account use.

7. Intellectual Property
All content on this website—including text, images, logos, product names, and designs—is the intellectual property of Chill-Aura or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any content without written permission.

8. Limitation of Liability
To the fullest extent permitted by law, Chill-Aura shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claim shall not exceed the total amount paid by you for the order in question.

9. Privacy
Your use of personal data is governed by our Privacy Policy.
By using this Site, you agree to the collection and use of information as described in our Privacy Policy.

10. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

11. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will take effect immediately upon posting to this page.
It is your responsibility to review these Terms periodically for updates. Continued use of our Site constitutes acceptance of the revised Terms.

12. Contact Us
If you have any questions about these Terms or our products, please contact us:
📧 Email: service@chill-aura.com
🌐 Website: www.chill-aura.com