Track Orders

Last updated: October 2025

Thank you for shopping with Chill-aura.
Once your order has been shipped, you’ll receive an email with your tracking number.
Please use one of the trusted options below to check your delivery progress. ✨

🔍 How to Track
Option 1 · YunExpress (YunTrack)
If your tracking number begins with “YT”, you can check it here:
👉 https://www.yuntrack.com
Steps:
(1) Copy your tracking number from the shipping email.
(2) Paste it into the search bar on YunTrack.
(3) Click Track to view the latest updates.

Option 2 · 17TRACK (Global Tracking)
If YunTrack doesn’t update promptly, you can also use 17TRACK for a universal view:
👉 https://www.17track.net/en/carriers/yunexpress
This platform supports multiple carriers and often displays your USPS number once the parcel reaches the U.S.

⏳ Estimated Timeline
Processing: 1–3 business days
International Shipping: 7–10 business days
Customs & Handover: May vary depending on route and season
Tracking updates can take 24–72 hours between transit stages. This is completely normal and does not indicate a delay.

📦 Didn’t Receive Your Tracking Number?
Please check your spam or junk folder first.
If you still can’t find it, contact us at service@chill-aura.com with your order number and full name, our team will resend your details.

💬 Frequently Asked Questions
(1) The tracking hasn’t updated for a few days—is that normal?
Yes. Updates are often processed in batches while parcels move between hubs or during customs checks. Try both trackers above. If there’s still no progress after 5 business days, email us and we’ll follow up with the carrier.
(2) My number doesn’t start with “YT”. What should I do?
Try using 17TRACK first—it supports many global carriers. If your tracking still doesn’t show up, reach out to us for assistance.
(3) Can I change my address after placing an order?
Please contact us within 12 hours of placing your order. Once your parcel has been processed, address changes may no longer be possible.

🤍 Need Help?
Email: service@chill-aura.com
Hours: Mon–Fri, 9:00–18:00 (UTC+8)
We reply within 24–48 hours on business days.

Transparency Notice
This page links only to official third-party tracking platforms (YunExpress & 17TRACK).
We do not modify or fabricate tracking data. All information is retrieved directly from the carriers.