Privacy policy

Last updated: October 2025

At Chill-Aura (“we”, “our”, “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.chill-aura.com or make a purchase.

1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
(1) Personal Information: Your name, email address, phone number (optional), billing and shipping address.
(2) Payment Information: Payment details (e.g., credit/debit card, PayPal, Oceanpayment). All transactions are processed securely through encrypted third-party payment gateways. We do not store or have direct access to your credit card details.
(3) Device and Technical Data: IP address, browser type, operating system, and time zone.
(4) Usage Information: Pages viewed, items clicked, referring URLs, and session duration.
(5) Cookies and Tracking Data: Collected through cookies, pixels, and analytics tools such as Shopify Analytics, Google Analytics, and Meta Pixel.
This information helps us operate effectively and provide a secure and personalized shopping experience.

2. How We Use Your Information
We use your personal data for the following purposes:
(1) To process and fulfill your orders, including shipping and returns.
(2) To communicate with you about your order status and respond to inquiries.
(3) To improve our website, customer experience, and marketing performance.
(4) To detect and prevent fraud or unauthorized transactions.
(5) To send promotional emails (only if you have opted in).
(6) To comply with applicable tax, legal, and accounting obligations.

3. Sharing Your Information
We do not sell or rent your personal information.
We may share it with trusted third-party partners who help us operate our business, including:
(1) Shopify, Inc. – our e-commerce platform provider.
(2) Payment processors – such as PayPal and Oceanpayment.
(3) Shipping and logistics providers – to deliver your orders.
(4) Advertising and analytics partners – including Google Ads, Meta, and Pinterest, to measure and improve marketing effectiveness.
(5) Legal authorities – if required by law or to protect our legal rights.
All third-party partners process your data securely and only for the purposes described above.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and improve our website’s performance.
Cookies allow us to:
(1) Remember your preferences (e.g., currency, cart items).
(2) Analyze traffic and visitor behavior.
(3) Deliver relevant advertising through Google Ads, Meta Ads, or other marketing platforms.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
For example, we retain order information for accounting and legal compliance.
If you wish to have your personal information deleted, please contact us at service@chill-aura.com.

6. Your Rights (CCPA / GDPR)
If you are a U.S. resident (including California) or reside in regions governed by privacy laws, you have the right to:
(1) Access the personal information we hold about you.
(2) Request correction or deletion of your personal data.
(3) Opt out of targeted advertising or marketing communications.
(4) Request a copy of your stored information.
To exercise these rights, contact us at service@chill-aura.com.
We may verify your identity before fulfilling your request.

7. Data Security
We use SSL encryption, secure payment gateways, and Shopify’s data protection systems to safeguard your information.
While we strive to protect your personal data, please note that no online transmission is 100% secure.

8. Minors
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
If you believe a minor has provided us with personal information, please contact us immediately, and we will delete it.

9. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in California, United States.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last Updated” date.
By continuing to use our website after updates, you agree to the revised policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: service@chill-aura.com
🕒 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)